Toyota Location is a short-term rental company. It is part of the Gladius Group.

Any modification to a booking requested by the Client can only be considered if it is received in writing at least 12 hours before the vehicle is due to be made available. The client can cancel their reservation under the following conditions:

• For a cancellation made at least 30 days before the scheduled start date of the rental, the Client is refunded the amount of their rental, minus a cancellation fee of 1,000 XPF
• For a cancellation made between 20 and 29 days before the scheduled start date of the rental, the Client will be refunded the amount of the rental, minus cancellation fees equal to 20% of the total amount of the reservation, which cannot be less than 5,000 XPF.
• For a cancellation made between 7 and 19 days before the scheduled start date of the rental, the Client is refunded the amount of the rental, after deduction of cancellation fees corresponding to 50% of the total amount of the reservation, and which cannot be less than 5,000 XPF.

No refund will be given by the Lessor for a cancellation made less than 7 days prior to the scheduled start date of the rental.

You can contact Toyota Location by phone at: +687 30 05 75

The accepted payment methods are by credit card, cheque, cash, or bank transfer. Payment cards such as Jade, Electron, Maestro, Kangourou, etc. are not accepted.

The security deposit is intended to cover the damage and/or theft of the vehicle suffered by the Lessor, without exempting the Client from paying any sum for which they would be liable if these sums exceeded the amount of the security deposit. The amount of the security deposit depends on the category of the rented vehicle; it is indicated in the Lessor's tariff schedules (Annex 1) and at the beginning of the rental, on the Contract. This security deposit will take the form of a bank pre-authorisation, which includes blocking the sum on the Client's account without debiting it for a minimum period of 7 days and authorising the Lessor to collect the amount for a period of thirty days. This security deposit will remain with the Lessor in case of damage caused by the Client or in the absence of a third party's fault and in case of theft of the vehicle (except for the contractual guarantees described below) and up to the amount of the suffered damage. The Lessor may also deduct from this security deposit any sums for which the Client would be liable for the rental, including fuel, repairs, maintenance, fines, and this even after the vehicle has been returned, as long as the debt originated during the rental period by the Client. If the amount of the security deposit is insufficient to cover these sums, the Client agrees to pay the difference to the Lessor. The amount of the security deposit that has not been deducted by the Lessor will be refunded to the Client within five (5) days

You can contact the car rental company via email: [email protected] or by phone at +687 255 326.

The insurance is provided by MDA INSURANCE. You can find the insurance policy by clicking on the following link:Poema General Terms and Conditions.

You can make a reservation under someone else's name. However, the credit card must be under the name and surname of the customer.

The rental period starts from the moment you sign the rental contract after having completed the vehicle inspection with a rental agent.

See previous question: What does a security deposit mean?

Toyota Rental commits to providing you with the reserved model. However, Toyota Rental reserves the right to offer you a similar vehicle at the agreed price.

An international driving permit is not required for rentals of less than 30 days. However, beyond this period, an international permit or a driving license issued in a country belonging to the European Union is necessary.

The Customer or any designated driver listed in the contract must be over 21 years old and hold a valid driving licence for at least two years. If the driver is under 25 years old, an additional fee will apply.

Fuel is the responsibility of the Customer. If the vehicle is returned with a fuel level lower than that at the time of delivery, a refuelling charge will be applied in addition to the missing fuel, according to the rates stated at the Rental agency counter.